Shipping Destinations

We currently ship to any address in the United States and Canada, including APOs, FPOs and PO Boxes. We do not ship to any international forwarding addresses.

Shipping Methods:

Our goal is to offer you the fastest and lowest-cost shipping method possible. We use several shipping carriers including United Parcel Service (UPS) and United States Postal Service (USPS). Orders shipped to APO, FPO and PO Boxes are automatically sent via USPS. No exceptions. We do not require a signature for USPS shipments.

Shipping Locations:

We use multiple shipping centers across the United States to maximize product availability and minimize the time it takes for you to receive the order. Your purchase of in-stock merchandise will be shipped within three business days, not including standard business holidays. Special orders and out-of-stock merchandise may require additional time prior to shipment. Haix boots, Jones and Bartlett textbooks move fast so there is a high likelihood that your order may be drop shipped from their warehouses. If this is the case, please allow for additional time to receive your order. If the shipment of your order is delayed, CODE-2 will make every attempt to notify you via phone or by email.

Standard Shipping & Handling:

Shipping charges are added to your order based on the total weight of the merchandise you order. These charges include the cost of shipping your order via USPS or UPS. We do not charge any handling fees.

Orders Damaged in Shipping:

If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged; then email CODE-2 Customer Service at customerservice@code-2.com to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please email Customer Service to make arrangements to return the damaged order.

Shipping Refunds:

Your original shipping charge will only be refunded for a product sent to you in error, a defective product or an order damaged in shipping. This refund will be credited once we receive and inspect the product. If only a portion of your order is returned, the refund for shipping costs will be prorated. Please see the Returns Policy for further details. If you believe you qualify and would like us to pay for return shipping, you must email us at customerservice@code-2.com before attempting to return the item. COD shipments will not be accepted.